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Last updated: 6 November 2026

Version: 1.0

1. Agreement

These terms (the "Terms") are an agreement between the person operating the product and service under the name Linx ("we", "us") and the business or person that signs up for the Service ("you", "Customer"). Linx is a product name, not a registered company. You can contact us at support@linxcenter.com. The Terms cover the Linx CRM & POS service, its website and its related software and support (the "Service").

By starting a trial or creating an account, you agree to these Terms. Our Privacy Policy explains how personal information is handled, and our Cookie Policy explains cookies and your choices. Acceptance of these Terms does not give consent to optional analytics cookies or promotional emails. If you sign up for a business, you confirm that you can bind it to these Terms.

Business use only. The Service is intended for business and professional use. This does not exclude any rights or protections that applicable law gives you and that cannot be waived.

2. The Service

Linx is a cloud service for managing customers, quotes, orders, invoices, payments, stock, messages and, with the point of sale add-on, tills. We will provide the Service as described on our website and in the product.

We may improve, add to or change the Service.

3. Your account and users

  • You must give accurate information when you sign up and keep it up to date.
  • You can create as many users as you want. You are responsible for your users, for what they do, and for keeping login details secure.
  • Tell us at once if you think an account has been misused or accessed without permission.
  • We may rely on instructions from anyone who signs in to your account.

4. Free trial

A free trial lasts 14 days, starts when your account is ready, and needs no payment details. During the trial you may use the whole platform and one point of sale register.

Our Privacy Policy explains how we handle your trial registration details.

If the trial ends and you have not chosen a plan, we pause your account. We keep your data for 30 days so that you can choose a plan and carry on. If you do not, we delete it. If a register exists when you activate, including one created by sample data, its trial seat becomes billable. If no register exists, the unused trial seat is removed. Clearing sample sales does not delete the register.

5. Plans, fees and billing

What you pay for:

  • Platform: a recurring fee, monthly or yearly, that includes your first business unit and the core functionality.
  • Extra business units: a recurring fee for each purchased business-unit seat beyond the first included seat.
  • Registers: a recurring fee for each purchased point of sale register seat, including unused seats until you release them in Billing.
  • Storage: extra storage in blocks, in addition to the storage included with your plan.
  • Text credits: packs of prepaid text messages. Credits do not expire.

Current prices are on our pricing page. Prices are in US dollars.

How billing works:

  • Fees are charged in advance for each billing period, through our payment provider, Stripe. You authorise us to charge your chosen payment method.
  • Yearly billing gives the discount shown on the pricing page. You can switch billing periods from your billing page:
    • Monthly to yearly: the change takes effect immediately. The unused part of your current month is credited against your first year.
    • Yearly to monthly: the change takes effect at the end of your current paid year.
  • We may change prices. We will give you at least 30 days’ notice. A change takes effect at the start of the first renewal billing period on or after that notice period ends. You can cancel before renewal if you do not accept the new price.
  • Text credits and extra storage are available once you are on a paid plan.

If a payment fails. We will try again and tell you. If it remains unpaid, your account stops being active and access is limited to the billing and data-export pages until you pay. Your data is not deleted immediately: it is kept for 30 days, as described in section 7, so that you can pay or export it.

Renewal. Plans renew automatically at the end of each billing period until you cancel. For yearly plans, we send a reminder before renewal.

6. Adding and removing business units and registers

  • On an active subscription, you can buy additional business-unit and register seats. You are charged immediately for the time left in your current billing period. The amount is shown before you confirm.
  • Disabling a business unit or deleting a register takes it out of use and frees its seat for reuse. It does not automatically reduce your purchased seats or recurring charges.
  • To reduce your subscription, release an unused seat in Billing. This immediately reduces your paid seat allowance and creates a credit for the unused time, applied to your next regular invoice. It is not an automatic cash refund. Cancelling the whole subscription follows section 7 instead.

7. Cancellation

You can cancel at any time from your billing page. The cancellation takes effect at the end of the billing period you have paid for, and you keep access until then. You can undo a scheduled cancellation before it takes effect.

After your paid period ends, your account is paused for 30 days, during which you can choose a plan again. After that we delete the data, except where the law requires us to keep it.

8. Refunds

  • Money-back guarantee. If you are not satisfied, tell us within 14 days of your first payment and we will refund that payment in full. This applies to your first payment only.
  • Monthly plans. We do not refund part of a month.
  • Yearly plans. Apart from the 14-day guarantee, we do not refund the unused part of a yearly payment. You can cancel to stop the next renewal and keep access until the end of the year you paid for.
  • Add-ons. Text credits are not refundable once purchased.
  • How refunds are paid. Refunds go back to the original payment method through our payment provider, Stripe, and can take several business days to appear. Refund timing and availability follow Stripe’s rules.
  • Nothing in this section limits rights that the law gives you and that cannot be waived.

9. Your data

You own your data. As between you and us, you own all data you put into the Service ("Customer Data"). You give us the right to host, copy and process it only as needed to provide and secure the Service and as these Terms allow.

Our handling. We process personal information in Customer Data as your operator or processor, as set out in our Privacy Policy.

Hosting and region. Your workspace and its Customer Data are hosted on Amazon Web Services in the region assigned to your selected country and shown during signup. Our Privacy Policy explains other processing locations and access by service providers and support.

Security. Our Privacy Policy describes how we protect Customer Data.

Your responsibilities. You are responsible for having the right to put Customer Data into the Service, for its accuracy, and for complying with the laws that apply to your business and your own customers, including privacy and direct marketing laws.

Export and deletion. You can export your data while your account is active. Section 7 explains when account data is deleted after cancellation.

10. Messages you send

When you send emails or text messages through Linx, you are the sender. You must:

  • have a lawful basis, including any consent the law requires, to contact each person;
  • identify yourself and honour opt-outs;
  • not send unlawful, misleading, abusive or unsolicited bulk messages.

Linx adds an unsubscribe link to broadcasts and keeps a suppression list, but you remain responsible for your messages and for complying with the laws that apply to them. Text messages are paid for with credits, and delivery depends on networks and providers outside our control. We may limit or suspend messaging that breaks the law or these Terms or puts delivery for others at risk.

11. Point of sale and card payments

  • Linked provider. If you link your own Stripe account, card payments at the till are processed by Stripe under your own agreement with Stripe. Linx is not a payment processor and is not responsible for Stripe’s services, fees or availability. A linked provider needs an internet connection. Keep your Stripe keys safe and tell us if you suspect they were exposed.
  • Your own card machine. If you choose "card" without a linked provider, you take the payment on your own card machine and confirm it in Linx. You are responsible for the accuracy of what you confirm.
  • Offline selling. An already-open till can keep selling when your internet is down and synchronise when it returns. Opening, closing or switching registers, card payments through a linked provider, and issuing or redeeming gift cards need an internet connection.
  • Your records. You are responsible for your cash handling, receipts, tax reporting and compliance with the rules that apply to your sales, including any requirements for fiscal or tax devices in your country.

12. Acceptable use

You must not, and must not allow anyone else to:

  • use the Service to break the law or infringe someone’s rights;
  • send spam or unlawful, misleading or abusive messages;
  • upload malicious code, or attack, probe or overload the Service or other customers’ data;
  • try to access data or accounts that are not yours;
  • reverse engineer the Service, except where the law allows;
  • resell or provide the Service to others as a competing service without our written agreement; or
  • use the Service in a way that puts its security, performance or availability at risk.

We may suspend access that breaks this section, with notice where we can give it.

13. Third-party services

The Service connects to third-party services, such as payment, email and text providers. Their terms apply to their services, and we are not responsible for them. We may replace providers from time to time.

14. Support and availability

We give support by email at support@linxcenter.com. We work to keep the Service available and to fix problems quickly. We do not guarantee uninterrupted or error-free service, and we may carry out maintenance, with notice where practical.

15. Our intellectual property

We and our licensors own the Service, its software, content and brand. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription, for your internal business purposes. You keep all rights in your Customer Data and your own content. If you send us feedback or ideas, we may use them without obligation to you.

16. Suspension and termination

  • You may cancel as set out in section 7.
  • We may suspend or end your account if you seriously or repeatedly break these Terms, do not pay, or use the Service in a way that puts others or the Service at risk. We will give notice where we can and a reasonable chance to fix the problem if it can be fixed.
  • When your account ends, obligations that need to continue, such as paying outstanding fees and respecting intellectual property rights, remain in effect.

17. General

  • Entire agreement. These Terms, the Privacy Policy, any data processing agreement, and the order or pricing you accept are the whole agreement and replace earlier discussions.
  • Changes. We may update these Terms. We will update the date and version at the top and, for material changes, tell you by email or in the Service at least 30 days before they take effect. If you do not agree, you can cancel.
  • Notices. We may send notices to the email address on your account. You may write to us at support@linxcenter.com.
  • Assignment. You may not transfer your rights without our consent. We may transfer ours in a merger, sale or reorganisation.
  • Events beyond our control. Neither of us is liable for delay or failure caused by events beyond reasonable control, including power or internet outages, third-party service failures, natural events, war, strikes or government action. This does not excuse a payment obligation.
  • Severability and waiver. If part of these Terms is unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it.
  • No partnership. We are independent contractors, not partners or agents.

18. Contact

Linx
Email: support@linxcenter.com